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Patent # Description
2018/0191911 TRANSMISSION APPARATUS, TRANSMISSION SYSTEM, TRANSMISSION METHOD, AND PROGRAM
An apparatus which allows smooth conversation with improved sound quality to be performed independently of the magnitude of noise or the like in a vehicle. A...
2018/0191910 Methods, Systems, and Products for Voice-Over Internet Protocol Calls
Network resources for a call are allocated. The network resources for the call are reserved based on a reservation. The network resources are reserved before...
2018/0191909 COMPUTER-IMPLEMENTED METHOD FOR ESTABLISHING A VOIP COMMUNICATION
A computer-implemented method for establishing a VOIP communication between a PBX system and a first terminal device is disclosed. The first terminal device...
2018/0191908 Collecting and correlating microphone data from multiple co-located clients, and constructing 3D sound profile...
An overlay network platform facilitates a multi-party conference. End users participate in the conference using client-based web browser software, and using a...
2018/0191907 MANAGING, MONITORING AND TRANSCRIBING CONCURRENT MEETINGS AND/OR CONFERENCE CALLS
A system, a method and a computer program product for managing multiple meetings and/or conference calls by performing the steps of receiving, by a computer,...
2018/0191906 SYSTEMS AND METHODS FOR OPTIMAL SCHEDULING OF RESOURCES IN A CONTACT CENTER
Managing resources in a contact center including assigning each resource to one of a first set of resources each comprising a proficiency level above a first...
2018/0191905 SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
In a method for managing a contact center, the method includes: receiving, by a processor, a first incoming communication from a communication device...
2018/0191904 TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM
Techniques for L3 pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for L3 pairing in...
2018/0191903 TEAM-BASED CUSTOMER CARE ROUTING
A user identifier of a customer may be obtained from a customer identification database of a wireless telecommunication carrier in response to receiving a...
2018/0191902 TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM
Techniques for L3 pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for L3 pairing in...
2018/0191901 CUSTOMER CARE MOBILE APPLICATION
A system and method is provided for providing contact center services via a mobile application on a mobile device. Status of a service request that is...
2018/0191900 METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications...
2018/0191899 SYSTEM AND METHODS FOR TRACKING UNRESOLVED CUSTOMER INVOLVEMENT WITH A SERVICE ORGANIZATION AND AUTOMATICALLY...
A system for managing customer involvement with a contact center involves one or more monitoring applications executing on one or more computerized servers...
2018/0191898 TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM
Techniques for workforce management in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for...
2018/0191897 SYSTEM AND METHOD FOR ESTABLISHING COMMUNICATIONS OVER A PLURALITY OF COMMUNICATIONS PLATFORMS
A system and method for establishing communications enables an outbound communication to be made simultaneously across a plurality of different communications...
2018/0191896 METHOD FOR PROCESSING DATA ASSOCIATED WITH A CALLER PARTY, AND EQUIPMENT FOR IMPLEMENTING THE METHOD
A method for processing data associated with a caller party upon setup of an incoming communication is proposed. The method includes: obtaining, from received...
2018/0191895 PHONE CALL PROCESSING METHOD AND APPARATUS
The present disclosure provides a phone call processing method and a phone call processing apparatus. The phone call processing method includes: acquiring a...
2018/0191894 EVENT HANDLING SYSTEM
A service that determines what event has occurred and provide a list of actions that the service can be performed in order to help the user through a hectic...
2018/0191893 COMMUNICATION APPARATUS AND CONTROL METHOD OF THE SAME
A communication apparatus, when a first notification for deactivating all communication functions of a plurality of communication interfaces of an external...
2018/0191892 COVER AND ELECTRONIC DEVICE INCLUDING THE SAME
A cover of an electronic device is disclosed and includes a mounting part in which the electronic device is mounted, a bottom part connected to one end of the...
2018/0191891 INFORMATION PROCESSING APPARATUS TERMINAL, DEVICE AND METHOD FOR ADJUSTING OPERATING MODES OF TERMINAL
A terminal, which includes: an operation mode adjusting unit configured to receive an operation mode adjustment instruction generated at least based on the...
2018/0191890 MOBILE TERMINAL CAPABLE OF PERFORMING REMOTE CONTROL OF PLURALITY OF DEVICES
The present invention relates to a mobile terminal which can perform remote control of a plurality of devices. A mobile terminal according to an embodiment of...
2018/0191889 SYSTEMS AND METHODS FOR CONTROLLING A LOCKING MECHANISM USING A PORTABLE ELECTRONIC DEVICE
Systems and methods are provided for operating a remotely operable lock. In an example embodiment, a method comprises receiving credentials at a web service...
2018/0191888 WIRELESS-ENABLED CONSUMER PORT APPARATUS FOR ACCOMMODATING AFTER-MARKET DEVICES FLEXIBLY IN VEHICLES
A vehicle system, for implementation at a subject vehicle, including a vehicle storage component having a device-discovery module that, when executed by a...
2018/0191887 DATA COMMUNICATION IN AN ELECTRONIC DEVICE
An electronic device and a method for data communication with such an electronic device. The electronic device combines, on the one hand, a Near Field...
2018/0191886 SWITCHING BETWEEN WATCHES
Systems, methods and non-transitory computer readable media for allowing a user to switch between watches that have been paired with a device such as a...
2018/0191885 SPEAKERPHONE WITH BUILT-IN SENSORS
A speakerphone continuously detects, monitors, and recognizes occupants in a conference room. The speakerphone switches between a sleep state and a powered...
2018/0191884 AUTOMATED DATA COLLECTION AND ANALYTICS
A device may generate a call plan for a set of testing calls. The device may initiate a testing call to a communication device associated with a target, of the...
2018/0191883 ELECTRONIC DEVICE AND METHOD OF MANUFACTURING THE SAME
An electronic device includes an FPC as an extending member which extends to connect a first region and a second region to each other and includes a first...
2018/0191882 METAL FRAME TRANSMITTING THE ELECTROMAGNETIC WAVE OR HAVING THE FUNCTION OF HEAT RADIATION
Provided herein is a metal frame transmitting electromagnetic waves or having a function of heat radiation, wherein the metal frame includes metal as its main...
2018/0191881 Mobile Phone
A mobile phone body for enclosing one or more mobile phone components is disclosed. The mobile phone body may include a face, a back side, and two lateral...
2018/0191880 DISPLAY UNIT, METHOD OF MANUFACTURING THE SAME, AND ELECTRONIC APPARATUS
A display unit includes: a display layer including a pixel electrode; a semiconductor layer provided in a layer below the display layer, the semiconductor...
2018/0191879 INTEGRATED STRUCTURE INCLUDING IMAGE CAPTURE AND DEPTH SENSING COMPONENTS
A handheld device can include an image capture subsystem and a depth sensing subsystem. The image capture subsystem includes an image capture light source...
2018/0191878 BRACKET FOR MOUNTING FINGERPRINT IDENTIFICATION ASSEMBLY, COVER PLATE ASSEMBLY AND TERMINAL
The present disclosure relates to a bracket for mounting a fingerprint identification assembly, a cover plate assembly and a terminal. The bracket includes an...
2018/0191877 UNLOCKING APPARATUS OF MOBILE TERMINAL, AND MOBILE TERMINAL
An unlocking apparatus which includes a circuit board, a snap-on structure, and a shape memory alloy strip. The circuit board is configured to supply power to...
2018/0191876 Method and Radio Communication System for an Industrial Automation System, Radio Subscriber Station and...
A radio communication system in which first and second communication devices are linked redundantly to an industrial communication network, wherein the first...
2018/0191875 METHOD AND APPARATUS FOR QUERY-BASED CONGESTION CONTROL
An electronic device may be operable to communicate over a physical medium and to regulate the transmission of a message onto the physical medium. The device...
2018/0191874 PACKET ANALYSIS APPARATUS, METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM THEREOF
A packet analysis apparatus, method, and non-transitory computer readable medium thereof are provided. The packet analysis apparatus stores a plurality of...
2018/0191873 PROTOCOL CONVERSION METHOD AND APPARATUS
Embodiments of the present invention provide a protocol conversion method and apparatus. The method includes: implementing frequency synchronization and time...
2018/0191872 NETWORK BRIDGE BETWEEN DIFFERENT NETWORK COMMUNICATION PROTOCOLS
A network coordinator device comprises a processor, a memory, a first port to operatively couple the processor to first network that uses media access control...
2018/0191871 METHODS AND DEVICES FOR ENCODING AND DECODING MESSAGES
Methods and devices for encoding or decoding messages, each message including a list of information items. The encoding method comprises determining a first...
2018/0191870 OVERLAY IP MULTICAST OVER UNICAST IP NETWORKS
Implementations generally relate to data transmission in networks. In some implementations, a method includes receiving a first management protocol message...
2018/0191869 OPTIMIZED SYNCING OF METADATA CHANGES USING CHUNKED RESPONSE
Aspects of the present disclosure relate to systems and methods for optimizing syncing of metadata changes using a chunked response. In one aspect, an...
2018/0191868 Method and System for Downloading Multiple Resolutions Bitrate for Virtual Reality (VR) Video Streaming...
A method for downloading a VR video is disclosed. The method comprises: receiving a play request for a first video; calculating an average download speed;...
2018/0191867 SYSTEMS, METHODS, AND DEVICES FOR AN ENTERPRISE AI AND INTERNET-OF-THINGS PLATFORM
Systems, methods, and devices for a cyberphysical (IoT) software application development platform based upon a model driven architecture and derivative IoT...
2018/0191866 On-Vehicle Control Device and On-Vehicle Control Device Information Update System
Provided are an on-vehicle control device and an on-vehicle control device information update system that are capable of identifying a subject vehicle by a...
2018/0191865 GLOBAL CLOUD APPLICATIONS MANAGEMENT
Systems, methods, and computer program products to perform an operation comprising deploying a first application in a first cloud computing environment of a...
2018/0191864 Real-Time Resource Negotiation with Dynamic Options
Automatically reserving a requested resource in real-time is provided. In response to posting a resource request message that includes a set of resource...
2018/0191863 NAVIGATION USING PROXIMITY INFORMATION
Embodiments provide techniques, including systems and methods, for locating and navigating to the location of a requestor based on proximity between a...
2018/0191862 DETECTION AND DELEGATION OF ACTION TASKS
Systems and methods are presented for detecting an action intent within received content, identifying an action completion bot for carrying out the...
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