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Method for choosing an alternate offline charging system during an
overload and apparatus associated therewith
A method for using a charging system to account for service provided by a network element in a service provider network is provided. The method may include...
Spatial quiescence protection for multi-channel acoustic echo cancellation
A system performs residual echo suppression on a microphone signal that receives, e.g., voice commands, and that is exposed to echo from multiple speakers. An...
Optimal use of multiple concurrent internet protocol (IP) data streams for
Examples are disclosed for hosting a communication session between a hybrid mobile device and a second communication device in an Internet Protocol (IP) based...
SS7 ISUP to SIP based call signaling conversion gateway for wireless VolP
An SS7-based call protocol conversion gateway that translates between circuit-switched SS7 protocols and session initiation protocol (SIP) oriented protocol,...
Multi-channel multi-access voice over IP intercommunication systems and
The present invention provides systems and methods employing Voice over Internet Protocol (VoIP) technology to provide multi-channel, multi-access voice...
Load balancing of distributed media agents in a conference system
A load balancer controls a cluster of media agents each configured to perform media packet processing operations in a conference session. The load balancer...
Conference call quality via a connection-testing phase
Before a party is admitted into a conference call, the party's communication connection to the conference bridge is tested for quality. If the quality is...
A communication apparatus includes a telephone communicator, a detector, a data communicator, and a controller. The telephone communicator is configured to...
Method and system for routing messages and connecting users associated
with live-connected content
A first request is received from a first user device, including a content item identifier identifying a first content item. In response, a list of media content...
Dialed string matching and call cost minimization in dial plan
A method for processing dialed outgoing calls in a contact center includes a method for matching a dialed string and a method for translating the dialed string....
Method and system for analyzing a communication by applying a behavioral
A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is...
Recovery of established emergency calls
A system, method and apparatus for re-establishing a call received at a public safety answering point are described. A Session Initiation Protocol (SIP) call...
System for indicating priority levels for transaction and task engagement
in a call center
A call center system has a computerized server executing software (SW) from a machine-readable medium, a data collection function of the SW enabled for...
System and method for prompt modification based on caller hang ups in IVRs
In a method for use in Interactive Voice Response (IVR) systems, an IVR is configured such that voice prompts provided to a caller vary systematically and...
Systems and methods for using caller data to electronically disseminate a
Disclosed herein are systems and methods for using caller data to electronically disseminate a message. In one aspect, a method involves (i) a phone switch...
Increasing contact center efficiency via multi-cast and multi-item
A contact center includes a resource selection module operable to determine and select a plurality of agents based on a work request. The plurality of agents...
System, method and apparatus for transmitting audio signals over a voice
An embodiment of a system for transmitting an audio signal over a voice channel of a voice communication session includes a base station. The base station...
Apparatuses and methods for routing digital voice data in a communication
system for hearing-impaired users
A communication system facilitating communication for assisting hearing-impaired users includes an analog telephone adaptor (ATA) device and a communication...
Disruption blocking in mobile devices
A do not disturb (DND) mode for telephonic devices, in which the DND mode is automatically deactivated after a time increment has elapsed, the DND mode having...
Message routing using location routing numbers
Various embodiments provide for a way of routing messages using location routing numbers. More specifically, some embodiments can route calls on different...
System and method for the automatic distribution of inmate phone
A method of automatically distributing phone call recordings to interested parties generally includes associating one or more forwarding criteria with each of...
Telecommunications system and method which makes it possible to establish
telecommunications with a vehicle...
A communication system and method is disclosed which makes it possible to establish telecommunications with the vehicle user by the vehicle number plate code,...
System and method for anonymizing a telephone number
A system and method for enabling a telephone number to be called in an anonymous manner by associating an identifier with the telephone number and providing for...
Contact center anti-fraud monitoring, detection and prevention solution
A method of fraud detection is disclosed. The method includes determining that a first agent at a first workstation of a contact center is not on a call at a...
Systems and methods for identifying subscriber lines
In a system for identifying subscriber lines, an end of a subscriber line is coupled to and terminated by a transceiver of interest. The other end of the...
Unlocking a device through user performed gesture
There are provided a portable device, and a control program and a control method of the portable device. The portable device includes a display unit, an input...
Mobile terminal and method of controlling a group operation therein
A mobile terminal and method of controlling a group operation therein are disclosed, by which tasks can be controlled with ease in a manner of designating one...
Determining user's seating position in vehicle using barometer and motion
A handheld electronic device determines its position in a moving vehicle based on changes in air pressure that occur when the vehicle undergoes acceleration....
System and method for remotely controlling features of wireless mobile
Systems and methods of controlling features of a wireless mobile device are provided. The method includes a portable device, the portable device further...
Developing a notification framework for electronic device events
Systems and methods are described herein for developing a notification framework for presenting notification information to a user of an electronic device. One...
Telephone messaging privacy
A user can select to automatically delete sent and received text messages from a phone, to avoid complications of another person having access to the phone...
Method of operating camera including information supplement function and
terminal supporting the same
A method of operating a camera including an information supplement function which supports to write a specific type of information desired by a user during a...
Wireless device gesture detection and operational control
Wireless device gesture detection and operational control comprises identifying a first position of the device based on a sensor reading of at least one sensor...
Method and system for a multitenancy telephone network
A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an...
Detecting electromagnetic energy for alarm or log using mobile phone
A mobile phone is configured to employ existing antennae or other exiting input electronics to receive electromagnetic waves, for detection of energy...
Control circuit of mutual capacitance type electrostatic capacitive sensor
and electronic device using the same
An electrostatic capacitive sensor includes a plurality of transmitter electrodes, a plurality of receiver electrodes, and a control circuit. Further, the...
Self-centering and adjustable mount
A self-centering and adjustable removable mount having a circular base and opposing outer sloping edges on the outer periphery of the circular base. A notch is...
Sensor-based user interface control
Methods and devices for sensor-based user interface control are disclosed. In one embodiment, a method for determining a characteristic of handedness includes...
Handheld electronic device
A handheld electronic device has a display side and a back side opposite to the display side. The handheld electronic device includes a case, a host system, an...
A cover panel made of sapphire is provided on a surface of electronic apparatus. The electronic apparatus includes a casing that supports a first area...
Transmitting system and method for transmitting digital broadcast signal
A transmitting system and a method of transmitting digital broadcast signal are disclosed. The method of transmitting digital broadcast signal includes...
Header elimination for real time internet applications
The disclosed techniques provide for eliminating real-time transport protocol, RTP, extension bit X, marker bit M, time stamp and sequence number information...
Lossless connection failover for mirrored devices
The WAN optimization devices delay ACK until the ACK is actually received from the target while opening up the TCP window. When the ACK is received and...
System and method for providing connectivity between two different
networks using different protocols
Providing message connectivity between a first network using a first protocol and a second network using a second protocol includes, if a message is received...
Methods and systems for chip-to-chip communication with reduced
simultaneous switching noise
Systems and methods are described for transmitting data over physical channels to provide a high speed, low latency interface such as between a memory...
Optimizing network communications
A mechanism is provided for optimizing network communications. A first data transfer request is received via a first application level socket connection in an...
System and method for orchestration of services for use with a cloud
A system and method for orchestration of services for use with a cloud computing environment. In accordance with an embodiment, a cloud platform enables...
Method and system for dynamic interleaving
A network environment includes a client station coupled to a proxy server via a first network and one or more content servers coupled to the proxy server via a...
Communication apparatus capable of restricting destination of transmission
by authenticated user, method of...
A communication apparatus having a transmission function for transmitting data to another apparatus using a transmission protocol selected from a plurality of...
Applications as a service
A system and method are provided for managing applications over a network between a server system and client computers. In one example, the method involves...