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Communications process of an audiovisual message, and communications
A transmission process and device are provided for transmitting an enriched audio or audiovisual message. The process includes converting enriching information...
System and method for agent selection in an enterprise
A resource selection management computer system and method for selecting at least one agent for at least one communication session includes a monitoring module...
Systems and methods for providing access to available agent
The availability of one or more agents of an institution to communicate with a user may be determined and reported to the user. An application on a user...
Learning generation templates from dialog transcripts
Agent utterances are generated for implementing dialog acts recommended by a dialog manager of a call center. To this end, a set of word lattices, each...
Method for optimizing customer support in the activation of access control
devices or payment devices
A method for optimizing customer support during the activation of an access control device or payment device of an access control system includes starting a...
Method and system for managing interactive communications campaigns
A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity...
Management system for using speech analytics to enhance contact center
A call center compliance system is used to ensure that agents adhere to call center policies and applicable regulations when handling calls. A call handler...
History management apparatus, history management method and history
A history management apparatus that includes: a control unit; and a storage unit that stores a history management program that, when executed by the control...
System and method to improve self-service experience and optimize contact
System and method to improve self-service operation in a contact center, the method including: monitoring progress of a self-service customer support session...
Outward calling method for public telephone networks
A call management device is connected between a standard push button telephone, rotary dial telephone, or other communication device and a public telephone...
Caller name detection and export
Methods, media, and network devices are provided for detecting errors in caller identifier records. A caller name provider is identified for a terminating...
Communication delivery filter for mobile device
Messages received by a mobile device can be processed in one of at least two modes. In the normal mode, the messages are handled in accordance with the normal...
Method and system for providing communication hold status management
An approach is provided for providing media and alert notification during a hold status of a communication session. The approach includes detecting a hold...
Video endpoints and related methods for transmitting stored text to other
A video endpoint and related methods are disclosed. A video endpoint includes a control circuit configured to provide a user interface configured to enable a...
Apparatus and methods for evaluating a quality of a locate operation for
Methods, apparatus and systems for computer-aided determination of quality assessment for locate and marking operations. In one example, a quality assessment...
Outgoing call management in a communication environment with unified
A computer-implemented method for managing outgoing calls comprises receiving, at an intermediate server a request from the mobile phone to make an outgoing...
Telephone communication method and system
The invention concerns telecommunications methods and systems, and more particularly methods and systems for enabling respondents, who may be potential...
Method and apparatus of providing data service mobility
A method and apparatus of accessing a data service in a wireless communications network is disclosed. An example may include receiving a call identifying an...
Call control server
In a communication system that includes a communication terminal that originates and receives a call through a call control server, the call control server...
Systems and methods for customer administered calling controls
Methods and systems for customer administered calling controls in an institutional setting comprising receiving customer control information from a customer...
Potential call drop indicator
Mobile device user notifications of highly likely call drops or service losses are provided. A wireless network can determine from the location history of a...
Systems and methods for contacts management
Devices, terminals and methods are provided for contacts management. For example, one or more first contacts included in a communication log are received,...
Method and apparatus for producing a prompt on a mobile device
Various aspects disclosed herein are directed to different types of personal assistant techniques for facilitating call event notation, tagging, calendaring,...
Terminal apparatus, control system, and control method for controlling
collaboration among a plurality of devices
An apparatus, system, or method for causing a controlled device and a controlling terminal to operate in collaboration with each other, wherein a server...
Dual-mode communication devices and methods for communicating with an
Methods, systems, and techniques for dual-mode communication are provided. Example embodiments provide a an enhanced mobile device that includes a CPU, a low...
Computer readable method for speed dialling numbers including
repetitive-digits and 800
The various embodiments herein provide a computer readable method for speed dialling a user preferred number comprises downloading and installing the computer...
Systems and methods for incorporating a control connected media frame
Various embodiments are described for managing media content using a communications device. One embodiment is a method that comprises providing, by the...
A wired network may be used to carry signals for a wireless network, in a frequency-shifted manner, to extend the range of the wireless network. A wired network...
Switching a device between a locked state and an unlocked state
A method, apparatus and a computer program is provided. The apparatus comprises: at least one processor; and at least one memory storing computer program code...
Use of proximity sensors for interacting with mobile devices
Various arrangements for handling a call by a mobile device and/or selecting a function for execution by the mobile device are presented. A phone call may be...
Information processing program, information processing apparatus and
information processing method
The information processing apparatus includes: a search unit configured to search an application, which satisfies a condition; a data share unit configured to...
Button integration for an electronic device
This application relates to various button related embodiments for use with a portable electronic device. In some embodiments, a snap clip can be integrated...
Integral range extender and mechanical protector system for a handheld
An integral range extender and mechanical protector system for a handheld digital device includes a chassis adapted for securing to the device; and a selectably...
Mobile phone holder for vehicle
A mobile phone holder for a vehicle mounted to a docking portion which is provided with a power plug and formed to a center fascia may include a supporter...
Pole with smartphone support and shutter release
An assembly is provided including a pole and a smartphone support. The pole is preferably adjustable in length and removably attachable to the smartphone...
Apparatus, method and computer readable recording medium for displaying
status of electronic device
A method for displaying a status of an electronic device having a cover attached thereto. The cover has a screen window formed on a part of the cover. The...
A mobile terminal is disclosed, by which a display and a case can be uniformly attached to each other with a reinforced adhesive strength. The present invention...
Memory system for portable telephone
A memory system is constituted of a file storage flash memory storing a control program required for a control portion and a large amount of data, and a random...
Portable electronic device
A portable electronic device including a first section, a second section and a connecting section. The first section has a user input section and a first...
Method of representing a generic format header using continuous bytes and
an apparatus thereof
Embodiments of the apparatus for modifying packet headers relate to a rewrite engine that represents each protocol header of packets in a generic format...
Higher layer compression with lower layer signaling
Methods and devices for reducing traffic over a wireless link through the compression or suppression of high layer packets carrying predictable background data...
High payload data packet transmission system and relay to lower latency
The invention provides a method of forming s custom data packet for a point-to-point trunk network, the method comprising the steps of providing a First-In...
Network connection failover during application service interruption
A system, method and computer program product for implementing network connection failover during application service interruption. While the application is...
Implementing multiple MAC protocols using a single wireless communication
There is provided a wireless communication apparatus capable of using a first MAC protocol and a second MAC protocol including one wireless communication unit....
Using transmission control protocol/internet protocol (TCP/IP) to setup
high speed out of band data...
A transport layer connection is established between a first system and a second system. The establishment of the transport layer connection includes identifying...
Policy control method and device
Embodiments of the present invention relate to a policy control method and device. The method includes: receiving, by a PCRF, NAT entry information sent by a...
Projection of interactive map data
Methods and systems for robot cloud computing are described. Within examples, cloud-based computing generally refers to networked computer architectures in...
Coaching and training system and method for integrated monitoring,
managing, supporting, scheduling and...
An integrated system and method to permit coaches, trainers and other life enhancement entities and individuals to monitor, manage, support, schedule, prompt...
Methods for optimizing a web content proxy server and devices thereof
A method, non-transitory computer readable medium, and apparatus that includes obtaining content with an original server cookie comprising a name and a value in...
Reliable server transport over fibre channel using a block device access
A system and method for executed by a server for reliably communicating between the server and a client over a Fiber Channel (FC) network. The method includes...