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Patent # Description
US-9,553,990 Recommended roster based on customer relationship management data
Embodiments of the invention provide systems and methods for facilitating collaboration in a contact center by providing a roster of recommended subject matter...
US-9,553,989 Method and computer readable medium for geographic agent routing
A method and computer readable medium for routing a call to geographically dispersed agents based on agent skill-set, agent location and caller location that...
US-9,553,988 System and methods for scheduling and optimizing inbound call flow to a call center
A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by...
US-9,553,987 Using a speech analytics system to control pre-recorded scripts for debt collection calls
A speech analytics system ("SAS") monitors speech from a remote party and agent to determine when text-based guidance information ("TBGI") and a script control...
US-9,553,986 Computer-implemented voice markup language-based server
A computer-implemented method and system for a telephony server to provide services based upon a call from a user. A user communicates with the telephony server...
US-9,553,985 Determining and denying call completion based on detection of robocall or unsolicited advertisement
Unwanted calls are detected by determining all calls which are unverified by prior prompting the caller to provide data, such as "press 5 to be connected" or...
US-9,553,984 Systems and methods for remotely tuning hearing devices
A method of tuning a hearing device includes sending a test signal to a model of a hearing device that may be remote from the actual hearing device being tuned....
US-9,553,983 Data and call routing and forwarding
A system and method for determining an order in which to communicate with a list of numbers and/or addresses for a particular contact is disclosed. Each caller...
US-9,553,982 System and methods for tamper proof interaction recording and timestamping
A system and method for securely recording voice communications, comprising an authentication server, further comprising at least a software components...
US-9,553,981 Devices and methods of providing response message in the devices
A device includes a communication unit configured to receive a call request from a calling user; and a control unit configured to control the communication unit...
US-9,553,980 Providing caller identification to mobile devices
A caller information server provides caller identification (ID) information to a mobile device. The server receives caller ID information from local address...
US-9,553,979 Bluetooth headset and voice interaction control thereof
Techniques for a personalized Bluetooth headset and a voice interaction control method thereof are described. According to one aspect of the present invention,...
US-9,553,978 Application triggered media control in call centers
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from a call center agent indicating a...
US-9,553,977 System and method for automated adaptation and improvement of speaker authentication in a voice biometric...
A system for automated adaptation and improvement of speaker authentication in a voice biometric system environment, comprising a speech sample collector, a...
US-9,553,976 Mobile device management during synchronized audio playback in coordination with external video playback
Embodiments of the invention provide a method, system and computer program product for mobile device management during synchronized audio playback in...
US-9,553,975 Portable terminal and method for controlling portable terminal
Avoided is falsely detecting a hand of a usual user being in contact with a contact sensor, instead of detecting an object, such as water, having a high...
US-9,553,974 Media/voice binding protocol and related user interfaces
One or more media items can be bound to a voice call using a binding protocol. The binding protocol allows call participants to more easily transfer media items...
US-9,553,973 Apparatus and method for disclosing privacy conditions between communication devices
An apparatus and a method is provided for detecting a privacy condition in a communication device and disclosing the privacy condition to a second communication...
US-9,553,972 Method and system for reproducing contents, and computer-readable recording medium thereof
A content reproducing method and system for performing seamless playback of contents between devices is provided. The contents reproducing system includes a...
US-9,553,971 Portable device-enabled monitoring and security system
A portable device-based monitoring and security system has a docking device with a connector for connecting to a portable electronic device. The docking device...
US-9,553,970 Cell phone system for enabling and disabling a vehicle
A cell phone system (10) for enabling and disabling a vehicle (12) includes a cell phone (20) and a receiving receptacle (22) secured within the vehicle (12)...
US-9,553,969 Password methods and systems for use on a mobile device
Systems and methods for operation upon a mobile device to handle a duress situation caused by another person. An input password is received from a user. The...
US-9,553,968 Method and device for recording information
A method for a mobile terminal to record information, including: detecting an acceleration of the mobile terminal; determining whether the detected acceleration...
US-9,553,967 Stateful integration of a vehicle information system user interface with mobile device operations
A method, device, and vehicle information system are provided for persisting application context from the vehicle information system to the mobile device. The...
US-9,553,966 Method and apparatus pertaining to the dynamic handling of incoming calls
A control circuit determines when a user of a corresponding portable communication device is presently driving a vehicle and then, in response to detecting this...
US-9,553,965 Method and device for number display based on mobile terminal, and mobile terminal
The disclosure provides a method and device for number display based on the mobile terminal and a mobile terminal. The method includes: an International Mobile...
US-9,553,964 Method and apparatus for providing event of portable device having flexible display unit
A portable terminal is provided having a front surface and a curved side surface in which the portable terminal is operated in a general mode in which an...
US-9,553,963 Wrist phone
A telecommunication device includes a casing, smart phone components disposed within the casing, two opposed flexible wrist grips having upper and lower...
US-9,553,962 Window member and display apparatus having the same
A window member includes a base substrate that includes a display area transmitting a light and a non-display area disposed adjacent to the display area, a...
US-9,553,961 Wireless multimedia communication device
A wireless multimedia communication device includes a shell module, a wireless module, and an energy storage module. The shell module has a waterproof function....
US-9,553,960 Loudspeaker with laminate panel for mobile computing platforms
Systems and methods enhancing loudspeaker audio performance in thin devices, such as mobile computing platforms and/or communication handsets. In some...
US-9,553,959 Customized hardware selection for a mobile phone
A mobile device includes a shell; a first replaceable hardware component received within the shell; and a second replaceable hardware component received within...
US-9,553,958 System and method for full-duplex MAC timing modifications
A system, method, and computer-readable storage media for reducing monopolization of a frequency channel during full-duplex communications. The MAC layer of...
US-9,553,957 Transmitting apparatus, receiving apparatus and signal processing method thereof
A transmitting apparatus includes: a baseband packet generator configured to generate a baseband packet including a header and payload data corresponding to an...
US-9,553,956 Self-adaptive network control transmission method and system based on TCP
Embodiments of the invention relate to a self-adaptive network control transmission method and system based on TCP. By creating network coding layer between...
US-9,553,955 Communications terminal, a system and a method for internet/network telephony
A communication terminal for Internet telephony is provided that handles and control communication of data in accordance with a standardized network protocol...
US-9,553,954 Method and apparatus utilizing packet segment compression parameters for compression in a communication system
A method and apparatus for compressing data in a communication system by receiving uncompressed packet at a compressor of the communication system, segmenting...
US-9,553,953 Method and apparatus for extending capabilities of a virtualization domain to support features available in a...
Examples of systems and methods are provided for communication and for establishing a remote session between a client device and a remote server using RDP. An...
US-9,553,952 Image processing system
An image processing system in which a client apparatus transmits RAW image data to a server apparatus, receives a result developed by the server apparatus, and...
US-9,553,951 Semaphores in distributed computing environments
Methods and apparatus for a semaphore mechanism in a distributed computing environment are disclosed. A state manager coordinating accesses to objects from...
US-9,553,950 Communication control method and communication control apparatus
A communication control method includes: receiving data, acquired by respective terminals, through a communication network; accumulating the received data in an...
US-9,553,949 Method and system implemented by a collaborative distributed computational network, and related devices
Method and system implemented by a collaborative distributed computational network, and related devices, comprising a plurality of client devices supported by a...
US-9,553,948 User interface for managing monitoring profiles
A graphical user interface for a virtualized computing environment that includes a plurality of host computers, each having one or more virtual machines running...
US-9,553,947 Embedded video playlists
A system, method and various user interfaces provide an embedded web-based video player for navigating video playlists and playing video content. A website...
US-9,553,946 Systems and methods for caching augmented reality target data at user devices
Systems and methods are disclosed for transmitting, to user devices, data for potential targets predicted to be identified in an augmented reality application....
US-9,553,945 Semantic data broker for dynamic association between devices and applications
In one embodiment, a broker device receives device-identifying data to identify a device in a computer network. An ontology associated with the ...
US-9,553,944 Application server platform for telecom-based applications using an actor container
In accordance with various embodiments, a set of features are described for enabling an application server platform for telecom based applications. A system for...
US-9,553,943 Dynamic push notifications based on indoor micro-locations
A process for dynamic modification of push notifications based on indoor micro-locations includes receiving a selection for initial message parameters for a...
US-9,553,942 Method and apparatus for a keep-alive push agent
Various methods for application costing to provide decision making for service provisioning are provided. One example method may comprise connecting to a web...
US-9,553,941 Enabling proximity operations with long-range wireless communication interfaces
Systems and methods for enabling proximity operations with long-range wireless communication interfaces are described. In an illustrative, non-limiting...
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