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Patent # Description
US-9,609,140 Methods, systems, and computer-readable media for transferring or recovering a communication between a number...
The present disclosure relates to methods, systems, and computer-readable media for conducting communications. One method includes determining a context...
US-9,609,139 Methods and systems for providing telecommunications services
The present invention is related to telecommunications. A call processing system receives a first call from a caller intended for a first person. A notification...
US-9,609,138 Cross-media voice mail notification and delivery
The subject matter herein relates to voice mail systems and, more particularly, cross-media voice mail notification and delivery. Various embodiments described...
US-9,609,137 Trading environment recording
Systems and methods for recording multiple channels of incoming data. Shared data may be centrally recorded, whereas unique data may be recorded at an endpoint,...
US-9,609,136 Call steering in a call center system
A system, method, and computer readable medium for processing call in a call center platform are provided. A call center platform provides for customized...
US-9,609,135 Day-level SLA-based routing
A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing...
US-9,609,134 Utilizing voice biometrics
Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a...
US-9,609,133 Predictive model for abandoned calls
A predictive model for abandoned calls provided by a contact center communication system for routing optimization is described along with various methods and...
US-9,609,132 Method for connecting users with agents using user selected agents and agent ratings
A content type of content interacted by a user is determined and a skill set is determined based on the content type. A first set of preferred agents is...
US-9,609,131 Activities assignment optimization for multi-skill contact center
A system and method for setting agent cross skill enablement levels in a contact center. In one embodiment, a series of simulations is performed to determine...
US-9,609,130 System and method for managing agent schedules in a contact center
A transaction is received in a contact center. The transaction can be an email, an incoming call, an outgoing call, a video call, a text message, and/or the...
US-9,609,129 System and method for secure transmission of data signals
The present invention provides systems and methods for controlling signaling data transmitted over a communication system between a first party and a second...
US-9,609,128 Emergency signal for M2M devices
A method includes receiving, at a server connected to a network, a plurality of emergency alerts from a plurality of devices connected to the network. The...
US-9,609,127 Dynamic modification of automated communication systems
A script for an interactive communication is dynamically adjusted during the interactive communication. The interactive communication is monitored over a...
US-9,609,126 User device detection and integration for an IVR system
A system and method includes one or more processors one or more processors coupled to a memory. The one or more processors may execute instructions from the...
US-9,609,125 Control of telecommunications system
A telecommunications server (2) controlling a plurality of telecommunications terminals (4) connected to a packet switched telecommunications system (40, 41),...
US-9,609,124 Methods and systems for management of video and ring tones among mobile devices
Provided herein are methods and systems for a sender-controlled contact media content type that can be sent among mobile devices, including addressing the...
US-9,609,123 Incoming call notification management
A mobile phone establishes and maintains a data connection with an intermediate server. The intermediate server receives an incoming call from a caller. In...
US-9,609,122 Identifying information associated with an incoming telephone call
A telephone number corresponding to an incoming telephone call may be utilized to obtain information associated with the incoming call. If it is determined that...
US-9,609,121 System and method for third party monitoring of voice and video calls
A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor...
US-9,609,120 Crisis negotiation telephone
A negotiator makes and receives calls and SMS with a subject through a virtual number. Parties of individuals serving specialized functions are optionally...
US-9,609,119 Disablement of lost or stolen device
The restricted use of a cellular network to facilitate disablement of a device that is suspected lost or stolen. Accordingly, even if the device is not capable...
US-9,609,118 Usage of software programs on mobile computing devices
A solution is provided for controlling usage of one or more software programs on one or more mobile computing devices. A corresponding method comprises...
US-9,609,117 Methods and arrangements employing sensor-equipped smart phones
The present technology concerns improvements to smart phones and related sensor-equipped systems. Some embodiments involve spoken clues, e.g., by which a user...
US-9,609,116 Establishing an ad-hoc group based on addresses in an e-mail
This invention describes a method for establishing an ad-hoc group based on addresses of users in a message (e.g., an e-mail) received or sent using a...
US-9,609,115 Mobile terminal and method of controlling the same
Provided is a mobile terminal including: a wireless communication unit that receives an event associated with an application; an output unit that outputs...
US-9,609,114 System and method for wireless communication with and control of motorized window coverings
A system for controlling at least one motorized window covering using wireless communication is presented. The system includes a wireless device which is...
US-9,609,113 Terminal, information leak prevention method, and computer-readable recording medium
A wearable device stores data therein. The wearable device transmits the data to a master device registered as a transmission destination of the data when...
US-9,609,112 Protective connector and applications thereof
A protective connector includes a core assembly structure, mating pins and a mating coupling structure. The core assembly structure has circuitry mounted...
US-9,609,111 Method for communicating between a communications unit of a device and an external communications unit via a...
A method for communicating between a communication unit of an apparatus and an external communication unit via a mobile telephone unit wherein a serial...
US-9,609,110 Apparatus for bi-directional communication with medical and wellness devices
An apparatus that can communicate with multiple medical and/or wellness devices and encode data for efficient transmission is described. The apparatus can...
US-9,609,109 Method and apparatus for displaying incoming call information
The present disclosure discloses method and apparatus for displaying incoming call information. The method includes: generating a first trigger signal according...
US-9,609,108 Electronic device, control method, and control program
An electronic device according to one of aspects includes: a display for displaying a notification screen that includes a notification area for notifying...
US-9,609,107 Intuitive computing methods and systems
A smart phone senses audio, imagery, and/or other stimulus from a user's environment, and acts autonomously to fulfill inferred or anticipated user desires. In...
US-9,609,106 Display apparatus for releasing lock status and method thereof
A display apparatus and method of using the same is provided. The display apparatus includes a display unit for displaying a lock view comprising an affordance...
US-9,609,105 Phone holder
An apparatus for holding a cell phone or a mobile device in a vehicle that includes a cradle assembly configured to receive the cell phone or the mobile device...
US-9,609,104 Misclassified contact updating in multi-number phones
An intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact type and a second phone...
US-9,609,103 Systems and methods for managing communication
A method includes providing a contact list comprising a plurality of contacts and in response to at least one of (1) occurrence of a predetermined time and (2)...
US-9,609,102 Intelligent interactive voice response system for processing customer communications
A method and apparatus of processing a user call via an intelligent voice response (IVR) call processing application is disclosed. One example method may...
US-9,609,101 Mobile device protection case
A mobile device protection case includes a hard case body, and a flexible adapter member connected to one end of the case body and elastically bendable for...
US-9,609,100 Tabletop mobile device and beverage holder
A retaining apparatus for propping an electronic mobile device in an upright orientation is provided. The retaining apparatus has two planar and opposing...
US-9,609,099 Mobile terminal
A mobile terminal includes a display unit, a front case configured to be combined with the display unit using a front side of the front case, a main board...
US-9,609,098 Button-type connector module and electronic device using the same
A button-type connector module and an electronic device using the button-type connector module are provided. The electronic device is adapted to the pluggable...
US-9,609,097 Mobile terminal comprising a display rotable about a casing
There is provided a mobile terminal including a casing that includes an audio output unit that outputs audio, and a transmissive display unit provided rotatable...
US-9,609,096 Electronic device with NFC antenna adjacent display and related methods
An electronic device may include a housing having a display opening therein, processing circuitry within the housing, and wireless transceiver circuitry within...
US-9,609,095 Tightly retained synchronously rotatable dual-axle hinge structure
A dual-axle hinge structure includes a dual axle assembly, at least one sleeve, and a contactor. The dual axle assembly includes first and second axles that are...
US-9,609,094 Mobile device
A mobile phone includes an antenna housing made of a resin, an insert metal plate made of a metal, which is buried in the antenna housing and has a connecting...
US-9,609,093 Protective shell for electronic equipment
A protective shell for electronic equipment contains: a first casing and a second casing which are connected together to form an accommodating cavity for...
US-9,609,092 Method of indicating packet bandwidth in a wireless OFDM network with multiple overlapped frequency bands
A wireless OFDM transceiver uses a method of utilizing subcarrier characteristics, such as phase and amplitude, to indicate the bandwidth of a transmitted...
US-9,609,091 Transceiver that indicates the packet bandwidth in a wireless OFDM network with multiple overlapped frequency bands
A wireless OFDM transceiver uses subcarrier characteristics, such as phase and amplitude, to detect the bandwidth of a received packet. By detecting different...
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