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Patent # Description
US-9,866,706 Protocols for facilitating broader access in wireless communications
Structures and protocols are presented for signaling a status or decision concerning a wireless service or device within a region to a communication device...
US-9,866,705 Method and apparatus for reloading a mobile number
A method, an apparatus, and a non-transitory computer-readable storage medium used in reloading a mobile number are disclosed. According to some embodiments, in...
US-9,866,704 Line digital signal processing device and method
A line digital signal processing device and method. The device includes at least two line accessors and a data processor, where the at least two line accessors...
US-9,866,703 Method, apparatus, and computer-readable medium for aiding emergency response
Presented are a method, apparatus, and computer-readable medium for aiding emergency response. The method includes receiving, by a processor, a plurality of...
US-9,866,702 Echo cancellation device, non-transitory computer readable medium storing echo cancellation program, and echo...
An echo cancellation device includes an echo signal reduction processing unit that generates a transmitting signal in which an echo signal component is reduced...
US-9,866,701 Efficient address caching for packet telephony services
A method for telephony includes receiving at an Internet telephony service provider a subscriber request to place a call to a telephone number. A cache...
US-9,866,700 Conference system and process for voice activation in the conference system
Conference systems are used for example in discussions and usually comprise a plurality of delegate units with microphones, whereby in a discussion each...
US-9,866,699 Method, device, and system for managing a conference
A method can include the steps of logging in of mobile devices of participants when they are located in the same physical conference environment and managing...
US-9,866,698 Dynamic call control
A request to establish a voice communications session between a user of a telephonic device and an interactive voice response (IVR) system of a call handling...
US-9,866,697 Consumer electronic registration, control and support concierge device and method
We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home...
US-9,866,696 Skill change and routing correction
Customer of a contact center often provide information related to their call that is use to route the call to an appropriate agent. As a result, a work item is...
US-9,866,695 System and method for predictive routing based on a customer journey patience
A system includes a router to route an interaction by a customer to a contact center. A journey patience value is determined for the customer, where the journey...
US-9,866,694 Systems and methods for state awareness across communication channels and statefully transitioning between...
A system may provide state awareness across communication channels and statefully transition a user between a source channel and a destination channel. A method...
US-9,866,693 System and method for monitoring progress of automated chat conversations
In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that,...
US-9,866,692 Routing user communications to agents
A call handling platform receives a call placed by a caller to a calling number. The call handling platform computes an experience score for the caller using...
US-9,866,691 System and methods for predicting future agent readiness for handling an interaction in a call center
A system for making outbound calls includes a first node connected to a network for placing outbound telephone calls, a second node connected to the network and...
US-9,866,690 System, method, and computer program product for contact center management
A system, method, and computer program product for customer contact management via voice, chat, e-mail and social network contacts includes a balanced service...
US-9,866,689 Managing interactive communications campaigns with customer recovery
A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies,...
US-9,866,688 Media on hold features in a VoIP system
A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming...
US-9,866,687 Systems and methods for presenting a caller's media content on a call recipient's phone device with a receipt...
A system for sharing, with the recipient of a phone call, data provided by a caller, comprising: A phone device, equipped and configured to collect data, link...
US-9,866,686 Method and apparatus for performing network registration through a selected component for data service
An electronic device is provided, which includes a removable SIM, a secure memory configured to store at least one profile, a processor configured to select at...
US-9,866,685 Caller ID surfing
A method and system for displaying and producing computer based documents seamlessly to users that relate to their telephone calls is provided. The invention is...
US-9,866,684 Process for real-time data exchange between users on a phone call
A process for real-time data exchange allows for sharing data, including metadata such as user data and phone data, between multiple handsets so that handsets...
US-9,866,683 Utilizing SIP messages to determine the status of a remote terminal in VOIP communication systems
There is a growing problem in correctional facility telecommunications systems in which parties on a voice call may connect inmate callers with restricted...
US-9,866,682 Method for processing non-access stratum message, user equipment, and network side device
The present application discloses a method for processing a non-access stratum message, user equipment, and a network side device. The user equipment includes a...
US-9,866,681 Audio burst collision resolution
In an conferencing system in which a plurality of communication devices electronically connect respective participants to one another, a method for mitigating...
US-9,866,680 Multifunction wireless device
A communication device and system are disclosed for providing communication and data services to residents of a controlled facility. The device can be...
US-9,866,679 Communication apparatus, communication control method, and non-transitory computer-readable recording medium
A communication apparatus includes a controller that prohibits data communication by default, receives a request for data communication from an application, and...
US-9,866,678 Method and device for unlocking mobile terminal
The disclosure discloses a method and device for unlocking a mobile terminal, which relate to the technical field of mobile terminals. The method includes the...
US-9,866,677 Mobile device monitoring system
A mobile device case and monitor for discouraging cell device usage (web, texting, voicemail, games, apps, etc.) device during specific activities (while...
US-9,866,676 Camera opening for smartphone battery case to reduce flash glare
A case for portable electronic devices including smartphones includes a feature to prevent glare from a flash from affecting images and video captured by a...
US-9,866,675 Dynamically organizing visual voicemail
Visual voicemail is dynamically organized according to detected criteria. Voicemail may be automatically associated with a category, priority, or other...
US-9,866,674 Method for performing function and electronic device supporting the same
An electronic device and a method for performing a function in the electronic device are provided. The method includes recognizing that the electronic device is...
US-9,866,673 Methods and systems of managing accident communications over a network
Systems and methods are configured to detect the occurrence of accidents, and to collect, process, and distribute accident related data. The accident related...
US-9,866,672 Method and apparatus for assisted emergency calls
A method is provided for use in a communication system that includes a first terminal and an emergency center. The method includes transmitting, by a second...
US-9,866,671 Tracking activity data between wearable devices paired with a companion device
A set of wearable devices, each paired with a companion device, are configured to cumulatively maintain data about physical activities even though a user may...
US-9,866,670 Mobile geographic application in automotive environment
A portable device is configured to provide geographic information to a head unit of a vehicle equipped with a display device. One or more processors determine a...
US-9,866,669 Mobile device and method of controlling the same
The present disclosure discloses a mobile device and a method of controlling the same. In this case, the mobile device according to the present invention...
US-9,866,668 Apparatus and method for providing real-time feedback for information transfer
Devices, systems, and methods are described for allowing a user to transfer information at desired levels by providing the user with real-time feedback...
US-9,866,667 Handheld device with notification message viewing
Displaying information related to a message on a display screen of a handheld electronic device. In response to a movement of the handheld electronic device...
US-9,866,666 System and method for providing call gating using a femto cell
Embodiments of the disclosed invention include a system and method for providing call gating. For example, in one embodiment, a femto cell is disclosed that...
US-9,866,665 Method for operating a communication system, and communication system
The invention relates to a method for operating a communication system, comprising the steps: Providing a chip card, in particular a SIM card, in a...
US-9,866,664 Systems and method for assessing a mobile device
An apparatus for assessing a mobile device comprises a housing with a faraday cage. The faraday cage may include a chamber having an ingress mechanism allowing...
US-9,866,663 Case having standing leg for electronic devices
A case for an electronic device includes a protective cover having a base member for covering a back portion of the electronic device and a side member for...
US-9,866,662 Electronic device including microphone and speaker and method for manufacturing the same
An electronic device and a method of manufacturing the electronic device is provided. The electronic device includes a housing, a structure that is formed on a...
US-9,866,661 Deformable mobile terminal
Provided is a mobile terminal. The mobile terminal includes a display unit outputting an image, a front case seated on a front surface of the display unit, a...
US-9,866,660 Electronic devices with concave displays
Electronic devices may be provided with concave displays that reduce the risk of damage in the event of a drop while maximizing the internal volume of the...
US-9,866,659 Waterproof presskey structure and waterproof mobile phone utilizing same
A waterproof presskey structure includes a shell, a button or presskey, and an elastic element. The elastic element and the shell can be assembled together with...
US-9,866,658 Method and apparatus for SAS open address frame processing in SAS expanders
SAS expanders are commonly used within a SAS network topology to allow multiple disk drives (targets) to connect to multiple host devices (initiators). A...
US-9,866,657 Network switching with layer 2 switch coupled co-resident data-plane and network interface controllers
A system network switching with layer 2 switch communicatively coupled co-resident data-plane and network interface controllers embodying a method for,...
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