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Patent # Description
US-9,942,403 Communication system for determining queue using contextual data
A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A...
US-9,942,402 Telephone call processing modifications related to call acceptance for an incoming call received at a contact...
Modifications to the call acceptance process in a call handler allows determination of how to process a call before the call is answered. In one embodiment a...
US-9,942,401 System and method for automated call center operation facilitating agent-caller communication
A system and method for automated call center operation facilitating agent-caller communication are provided. Multiple call sessions with users are...
US-9,942,399 System and methods for tracking unresolved customer involvement with a service organization and automatically...
A system for managing customer involvement with a contact center involves one or more monitoring applications executing on one or more computerized servers...
US-9,942,398 Just-in time data positioning for customer service interactions
Methods, non-transitory computer readable media and devices are disclosed for caching data associated with a second state in a customer service interaction call...
US-9,942,397 Methods and systems for customizing interactive voice response calls
Methods and systems described in this disclosure allow customers to personalize their phone experience when calling into an organization. In some embodiments,...
US-9,942,396 Document distribution and interaction
Workflows are provided that enable documents to be distributed, assented to, and otherwise interacted with on an aural and/or oral basis. Such workflows can be...
US-9,942,395 Network-based social telephony firewall
A method receives a call from a device of a caller destined to a device of a subscriber of a communication network. The method connects the call to the device...
US-9,942,394 System and method for determining and communicating presence information
A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a...
US-9,942,393 Audio chat management device and method
A server according to one embodiment includes an information storage unit that store various types of information; a notification information transmission unit...
US-9,942,392 Using a speech analytics system to control recording contact center calls in various contexts
An architecture and process flow for a system that processes event notifications from a speech analytics system for the purpose of controlling the recording of...
US-9,942,391 Conference access method and apparatus
Provided are a conference access method and a conference access apparatus. The method includes: receiving a call from a calling user, wherein information of a...
US-9,942,390 Internet protocol telephony with variable-length carrier systems
First call identification information is stored at a network-connected device. The first call identification information identifies a call between an initiating...
US-9,942,389 Indicating the current demeanor of a called user to a calling user
At least one user expression of a first user of a first communication device, at least one text-based electronic communication sent or received by the first...
US-9,942,388 Service profile handling in the IMS
A Home Subscriber Server for handling IP Multimedia Subsystem subscriptions comprises means for maintaining associations between public user identities and...
US-9,942,387 Method and apparatus for sensing flexing of a device
A method, apparatus and computer program for receiving first orientation signals indicative of orientation of a first portion of a body of an apparatus, which...
US-9,942,386 Mobile device having a touch-lock state and method for operating the mobile device
A mobile device with a touch panel and a touch-lock operating method thereof are provided. The mobile device preferably includes an RF communication unit for...
US-9,942,385 System and method for preventing and/or limiting use of a mobile device
A system and a method for preventing and/or limiting use of mobile devices are provided. The method includes receiving, by a mobile device, a message indicating...
US-9,942,384 Method and apparatus for device mode detection
A method on an electronic device is described. A first sensor of the electronic device scans for a first movement indication. A set of second sensors of the...
US-9,942,383 Method and apparatus for processing contact information using a wireless terminal
A method and apparatus for processing contact information, the method comprising: displaying a list of contacts on a display of a wireless terminal; determining...
US-9,942,382 Electronic device, control method, and non-transitory storage medium
There is provided an electronic device comprising: a first sensor configured to measure information for determining whether the electronic device is in water; a...
US-9,942,381 Method and system for selecting a communication status for at least one mobile terminal
A method selects a communication status for a first mobile terminal. The first mobile terminal assumes a "slave" status during a first time period and waits to...
US-9,942,380 Data communication in an electronic device
An electronic device and a method for data communication with such an electronic device. The electronic device combines, on the one hand, a Near Field...
US-9,942,379 Wireless docking
Systems, methods, and devices are disclosed that identify a first peripheral and a second peripheral, receive information from the first peripheral and the...
US-9,942,378 Display device and method for implementing incoming notification function with respect to MHL signal source
Disclosed is a display device and a method for implementing an incoming notification function with respect to an MHL signal source. The display device includes:...
US-9,942,377 Portable telephone
In a portable telephone according to the present invention, a display displays a block indicative of an operator, predetermined information and a pointer; the...
US-9,942,376 Mobile device comprising multiple sensors for controlling functional operations
A mobile device and a control method thereof are provided. The mobile device including a detecting module (1), a determining module (2), a controlling module...
US-9,942,375 Portable electronic devices with integrated image/video compositing
Digital imagery is composed or composited within a smartphone or other portable electronic device to merge foreground and background subject matter acquired...
US-9,942,374 Apparatus and method for executing shortcut function in a portable terminal
An apparatus and method for executing a shortcut function in a portable terminal are provided, in which a display is included, a memory stores at least one drag...
US-9,942,373 List generation device, list distribution device, incoming-call-processing device, and program
To increase the accuracy of identification of nuisance calls, a list generation device acquires, as input data, at least one of information included in second...
US-9,942,372 Method, device and touch screen terminal for processing incoming calls when driving
A method and device for processing an incoming call when driving are provided. The method includes that when a touch screen terminal receives an incoming call,...
US-9,942,371 System and method for adjusting hands-free phone
A communications device having a user configurable speakerphone feature is provided. A user may be provided with a plurality of selectable settings for...
US-9,942,370 Audio transducer and associated holding device for enhanced acoustic and electromagnetic coupling
In one embodiment, an apparatus comprises i) an audio transducer; ii) an audio driver plate having an ear-facing side and a non-ear-facing side; iii) a rigid...
US-9,942,369 Mobile electronic terminal holder
A mobile electronic terminal holder attached to a substantially quadrangular-tabular mobile electronic terminal having a front face including an input unit for...
US-9,942,368 Projector
The present disclosure describes a projector which has: an image projection portion; an image provision portion that provides a projection image to the image...
US-9,942,367 Electronic device and method for controlling the electronic device thereof
Provided herein are an electronic device and a method for controlling the electronic device, the electronic device including a display including a main display...
US-9,942,366 Method of utilizing echo cancellation for enhancing wide-bandwidth opportunity for wi-fi
Techniques for presenting communication by two or more stations in a WLAN environment are provided. Specifically, methods are presented, that when taken alone...
US-9,942,365 Separation and isolation of multiple network stacks in a network element
Separating and isolating multiple network stacks in a network element may enable a network element to simultaneously operate within multiple forwarding planes...
US-9,942,364 Method for encoding and decoding scheme using time stamp
An encoding device performing an encoding process according to an encoding scheme using a CTS indicating time at which presentation or reproduction is...
US-9,942,363 Scalable content delivery network request handling mechanism to support a request processing layer
Described herein are improved systems, methods, and devices for delivering and managing metadata in a distributed computing platform such as a content delivery...
US-9,942,362 Tracking downloadable electronic files
Client requests for electronic files (e.g., requests for download from a website) can be leveraged by augmenting the electronic files with unique identifiers...
US-9,942,361 Reporting page composition data
Distributed applications are monitored and page composition metrics are reported in terms of a plurality of phases of a page loading lifecycle. The phases may...
US-9,942,360 System and method for digital token exchange and delivery
A system includes hardware processors and a token exchange module configured to create a uniquely identified first digital token including an owner ID field...
US-9,942,359 Method and system for synchronizing software module hosts
Disclosed is a method and apparatus that receives, over a network from a computing device being used by a user, a request to configure a first software module...
US-9,942,358 Recommending applications
A method includes receiving, at data processing hardware, a notification corresponding to an application and associated with a user. The method includes...
US-9,942,357 Efficient firmware update in a narrow bandwidth system
An advanced metering infrastructure may be configured for automated meter reading, such as of utility (electric, natural gas, etc.) meters. Within a network, a...
US-9,942,356 Methods and systems for personalizing user experience based on personality traits
An electronic device associated with a media-providing service has one or more processors and memory storing instructions for execution by the one or more...
US-9,942,355 Device context monitoring
Disclosed are systems, methods, and non-transitory computer-readable storage media for monitoring the current context of a computing device. In some...
US-9,942,354 Managing service message rates in a computing service environment
A technology is provided for message rate management for a service in computing service environment. An allowable rate of service message requests to be...
US-9,942,353 Management of connections within a messaging environment based on the statistical analysis of server responsiveness
In one embodiment, a method for managing execution of software operations is provided. The method includes a computer processor determining that a software...
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