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Patent # Description
US-9,961,205 Mobility bonding network
Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can...
US-9,961,204 Monitoring agent oversight of artificial intelligence content in a contact center
Embodiments provide an oversight mechanism using eye tracking to monitor a human agent's review of artificial intelligence generated contact in a contact center...
US-9,961,203 Quality assurance configuration for remote agent communication
An apparatus includes a data storage device that stores remote agent quality assurance code and communication session code. Further, the apparatus includes a...
US-9,961,202 Automated call classification
A computing system is configured to categorize digital data records each relating to an interaction between a call center agent and a customer. The system...
US-9,961,201 Using real-time speech analytics to navigate a call that has reached a machine or service
Various embodiments of the invention provide methods, systems, and computer program products for using real-time speech analytics to navigate a call that has...
US-9,961,200 Derived intent collision detection for use in a multi-intent matrix
A method for utilizing a multi-intent matrix is provided. The method may be used to avoid a derived intent collision while determining correct intent of a...
US-9,961,199 Communication termination using hunt groups and implicit registration
When authorized, a user of a computing device, such as a smart phone, may associate a telephone number that is assigned to a computing device with other...
US-9,961,198 Processing unwanted calls
Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone...
US-9,961,197 System, method and apparatus for authenticating calls
The present invention provides a system, method and apparatus for authenticating calls that is a robust Anti-vishing solution. The present invention can...
US-9,961,196 System for text assisted telephony
A method of and system for facilitating a captioned conversation between a hard of hearing user using a hard of hearing user's captioned device and a hearing...
US-9,961,195 Concepts for location-based call control
Computer program products, methods, systems, apparatus, and computing entities are provided for location-based call control. In one embodiment, call control...
US-9,961,194 Systems and methods for authenticating a caller at a call center
A system for authenticating the identity of a caller (i) receives a phone call from a caller, where the phone call is initiated through an application on a...
US-9,961,193 Enhanced caller-ID information selection and delivery
Technologies relating to enhanced Caller ID information selection for a caller associated with a call and delivery of the selected enhanced Caller ID...
US-9,961,192 Contact workflow testing and metrics generation
An interactive contact workflow system provides a graphical representation of a contact workflow in a graphical user interface (GUI) of an interactive contact...
US-9,961,191 Single window testing of an interactive contact workflow
An interactive contact workflow system provides a graphical representation of a contact workflow in a graphical user interface (GUI) of an interactive contact...
US-9,961,190 System and method for performing mobile telephone calling and/or messaging operations in-game during computer...
The present application provides a system and method for providing telephony functions for operation during a computer game application execution. In...
US-9,961,189 Detecting driving with a wearable computing device
A wearable computing device is described that detects an indication of movement associated with the wearable computing device when a user of the wearable...
US-9,961,188 Vehicle to device communication over wired audio connection
A vehicle computing system comprising a vehicle auxiliary port and at least one controller. The controller configured to communicate with a nomadic device via a...
US-9,961,187 Method of operating integrated message application and electronic device supporting same
A method comprising: selecting, by an electronic device, a conversation partner; identifying, by the electronic device, one or more message types that are...
US-9,961,186 Alarm reporting fail over mechanism
A mobile button device (10) comprises a call button (12), a local wireless link (20) to a communicator (30), and a cellular connection (22). The mobile button...
US-9,961,185 Establishing an authenticated wireless connection between short-range wireless terminals more conveniently
A method, system and computer program product for establishing a wireless connection based on a touch screen of a wireless device. The wireless device includes...
US-9,961,184 Case of portable terminal and method for controlling smart key of portable terminal
A portable terminal case and a method for controlling a smart key of a portable terminal are provided. The portable terminal case may include a cover unit for...
US-9,961,183 Apparatus and method for transmitting and receiving multimedia data by using NFC
Methods and apparatus are provided for transmitting and receiving multimedia data by using NFC. Communication setup information used to perform short-range...
US-9,961,182 Communications system providing data transfer using selective wireless communications formats and related methods
A communications system may include a plurality of electronic devices each configured to wirelessly communicate via an NFC format and another wireless...
US-9,961,181 Systems and methods for customizing mobile applications based upon user associations with one or more entities
Systems and methods for customizing mobile applications are provided. The systems and methods may include storing one or more computers, an identifier...
US-9,961,180 Platform for wireless interaction with vehicle
Techniques described herein include a platform for providing user interaction with a vehicle's functions on a mobile device. In some embodiments, the vehicle...
US-9,961,179 Methods and systems for presenting an alert when leaving a direct-mode coverage area
At least one embodiment takes the form of a process carried out by a given mobile radio in a group of mobile radios. The process includes broadcasting heartbeat...
US-9,961,178 Embedded active matrix organic light emitting diode (AMOLED) fingerprint sensor
Various embodiments provide a handheld computing device, such as a cellular phone, that includes a fingerprint sensor embedded in the device's display active...
US-9,961,177 Method and device for adding contact information
A communication message, which carries contact displaying information of a target contact may be received. The contact displaying information of the target...
US-9,961,176 Communication system with radio interworking capability and related user equipment
A user equipment of a communication system includes a first communication circuit configured to operably receive ANDSF rule set and RAN rule transmitted from a...
US-9,961,175 Smart device case with sound speaker
At least one speaker is provided on a tab which is held at least partially within a case. The case also holds a smart device. A slot in the case allows for the...
US-9,961,174 Analog behavior modeling for 3-phase signaling
System, methods and apparatus are described that model analog behavior in a multi-wire, multi-phase communications link. A digital signal representative of a...
US-9,961,173 Antenna and mobile terminal including the same
An antenna and a mobile terminal are provided. The antenna may include a radiation unit and at least one parasitic unit. The radiation unit includes a first...
US-9,961,172 Electronic module and modular electronic device with improved engagement features
An electronic module for a modular electronic device may include improved features for retaining the electronic module relative to a frame of the modular...
US-9,961,171 Method for controlling electronic device and electronic device
The present disclosure provides a method for controlling an electronic device and an electronic device, to enable the electronic device to autonomously deform...
US-9,961,170 Ethertype packet discrimination data type
Apparatuses and methods are disclosed that may allow a wireless device to process an Ethertype data packet encapsulated in a frame based on whether the frame...
US-9,961,169 Implementing autoswitching network protocols for optimal efficiency
A method, and a system are provided for implementing dynamic switching of network protocols for optimal performance for data being transmitted between nodes. An...
US-9,961,168 Driverless wireless module
A module having at least a processor, memory and a wireless communication capability communicates with a host computing device that does not include a network...
US-9,961,166 Organizational directory access client and server leveraging local and network search
This disclosure is directed to an organizational directory access client and an organizational directory server and, in particular, to an organizational...
US-9,961,165 Quality of experience for communication sessions
A computer-implemented method, computer program product, and computing system is provided for managing quality of experience for communication sessions. In an...
US-9,961,164 DNS overriding-based methods of accelerating content delivery
An exemplary method accelerating content delivery via DNS overriding may comprise the steps of generating a routing table for a content delivery network (CDN),...
US-9,961,163 Method and system for notifying subscriber devices in ISP networks
A system (111) and method for notifying subscriber devices (121) communicated with a subscriber local area network (120) and an ISP network operator (100) for...
US-9,961,162 Disambiguating online identities
Described herein are technologies pertaining to disambiguating identities/accounts over a plurality of online services. Public data streams pertaining to...
US-9,961,161 Activity analysis for monitoring and updating a personal profile
Provided are techniques for activity analysis for monitoring and updating a personal profile. User activities are monitored to create a user activity log. The...
US-9,961,160 Method and apparatus for receiving profile by terminal in mobile communication system
A method for receiving profile information by a terminal in a communication system according to an embodiment of the present disclosure to solve the...
US-9,961,159 Efficient content delivery over wireless networks using guaranteed prefetching at selected times-of-day
A method for content delivery includes defining a guaranteed prefetching mode, in which content is continuously prefetched from a content source to a...
US-9,961,158 System and methods of managing content in one or more networked repositories during a network downtime condition
A non-transitory readable storage medium storing one or more instructions that, when executed by the computer, cause the computer to perform a method of...
US-9,961,157 Adaptive compression management for web services
Embodiments of methods, systems, and apparatuses for adaptive compression management for web services are presented. In an embodiment, a method may include...
US-9,961,156 Healthcare semantic interoperability platform
A system and method for efficiently linking local databases having different data formats or standards into a network, wherein a content based router is...
US-9,961,155 Sharing content via virtual spaces
One or more embodiments of a virtual space system enable one or more users to share and access digital content via a virtual space hosted by an online content...
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