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Patent # Description
US-1,013,6008 Image processing system that performs preview display, image processing apparatus, display control apparatus,...
An image processing system capable of positively performing preview display of contents corresponding to a printed result to be obtained by executing processing...
US-1,013,6007 Display device, electronic device and image processing apparatus including the display device, and method of...
On a touch-panel display of an image forming apparatus, a function selecting area and a preview area are displayed next to each other. On the function selecting...
US-1,013,6006 Image processing device that processes an image by acquiring processing information based on a processing...
An image processing device including a reception unit, an acquisition unit, an image reading unit, and a transmission unit. The reception unit receives a...
US-1,013,6005 Image processing apparatus and image processing system capable of generating scan data and metadata
An image processing apparatus includes: a scanner, memory storing instructions; and a controller, when executing the instructions, causing the image processing...
US-1,013,6004 Information processing apparatus that stops searching for a printing apparatus when identification information...
An information processing apparatus that is capable of executing near field wireless communication includes at least one memory storing instructions and at...
US-1,013,6003 Image forming system, image forming apparatus, and non-transitory computer readable recording medium storing...
Upon detecting an internal error, an image forming apparatus displays a 2-dimensional code obtained by encoding guide data corresponding to an error type of the...
US-1,013,6002 Cloud-based document quality assurance
The present disclosure relates to cloud-based document quality assurance. One example embodiment includes a method for evaluating document quality. The method...
US-1,013,6001 Image forming apparatus, method for controlling image forming apparatus, and storage medium
An image forming apparatus includes a reception unit configured to receive image data obtained by reading the document by a first reading unit or a second...
US-1,013,6000 Image-forming device with document reading unit
Provided is an image-forming device that can execute operations that do not use a document-reading unit even when abnormality in a light source is detected in...
US-1,013,5999 Method and system for digitization of document
A method and a system for digitization of a document are disclosed. The document is scanned to generate an electronic document. One or more characters in a...
US-1,013,5998 Key telephone system, control method, terminal, and program
A key telephone system includes a terminal and a primary device. The primary device transmits a command for transition into a power-saving state to the...
US-1,013,5997 Technologies for converting mobile communications network billing records
Technologies for converting mobile communications network billing records include a billing record converter system. The billing record converter system...
US-1,013,5996 Image formation apparatus, image processing system, and control method
An image formation apparatus remotely operable smoothly using a terminal device is provided. In an image processing system including a plurality of terminal...
US-1,013,5995 Display dependent analytics
Apparatus and methods are disclosed for display dependent analysis of call data in an IBPX. In an example embodiment, an apparatus communicatively coupled to an...
US-1,013,5994 Method, device, and system for managing a conference
A method can include the steps of logging in of mobile devices of participants when they are located in the same physical conference environment and managing...
US-1,013,5993 Systems and methods for mitigating and/or avoiding feedback loops during communication sessions
Methods and systems for facilitating a communication session receive a sound signal and determine at least one contributing source to the received sound signal...
US-1,013,5992 Automating notifications for modification of events based on geographic positioning
Provided are systems and methods for operating a mobile device of a first user that may include accessing a data repository to retrieve a first location of a...
US-1,013,5991 Apparatus, system and method of call notifications to active communication devices
An apparatus, system and method for call notifications to active communication devices are provided. At an apparatus comprising a processor and a communication...
US-1,013,5990 Method and apparatus for controlling visitor call in home network system
Disclosed is a technology for a sensor network, machine to machine (M2M), machine type communication (MTC), and internet of things (IoT). The present disclosure...
US-1,013,5989 Personalized support routing based on paralinguistic information
Embodiments presented herein provide techniques for inferring the current emotional state of a user based on paralinguistic features derived from audio input...
US-1,013,5988 Techniques for case allocation
Techniques for case allocation are disclosed. In one particular embodiment, the techniques may be realized as a method for case allocation comprising receiving,...
US-1,013,5987 Systems and methods for routing callers to an agent in a contact center
Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method...
US-1,013,5986 Techniques for behavioral pairing model evaluation in a contact center system
Techniques for behavioral pairing model evaluation in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a...
US-1,013,5985 Immediate reconnection of a call to an agent in a contact center
The technology disclosed herein enables a call to be immediately reconnected to an agent of a contact center after the agent has been disconnected. In a...
US-1,013,5984 Dynamic throttling and real-time scheduling of notifications using a campaign management system
This disclosure sets forth systems and techniques that automatically allocate and throttle back resource capacity to multiple campaign events, in real-time,...
US-1,013,5983 On-call sharing of social media context and content
Associating customers of a contact center with their social media presence may provide mutual benefits to the customer and contact center. For example, a...
US-1,013,5982 System and method for customer experience management
A system and method for managing a customer's experience with a contact center that takes available data about the customer, the agents of the contact center,...
US-1,013,5981 Routing during communication of help desk service
Non-limiting examples of the present disclosure describe insight-based routing that is used to improve processing during a communication of a help desk service....
US-1,013,5980 Systems and methods for enhancing recorded or intercepted calls using information from a facial recognition engine
A video stream from a webcam or video telephone is received. The video stream can be analyzed in real-time as it is being received or can be recorded and stored...
US-1,013,5979 System and method for monitoring and visualizing emotions in call center dialogs by call center supervisors
A method, system, and a computer program product are provided for monitoring an emotional state of a conversation by monitoring a communication between first...
US-1,013,5978 Originating calls in a contact center either in a voice dialing mode or a text dialing mode
A dialing list comprising call records can be processed by a call handling component(s) in a contact center in various dialing modes. A call record may be...
US-1,013,5977 Systems and methods for optimization of interactive voice recognition systems
Methods and systems for optimization of interactive voice recognition (IVR) system processes are provided. One or more desired optimization parameters can be...
US-1,013,5976 Identifying and filtering incoming telephone calls to enhance privacy
A method for filtering a telephone call is provided. The method may comprise receiving from a caller the telephone call directed to a communication device...
US-1,013,5975 Call holding management
A system or a method may be provided that automatically distinguishes between a hold status and when someone live is talking on the phone. For example, the...
US-1,013,5974 Client-specific control of shared telecommunications services
Aspects of the present disclosure are directed toward apparatuses, systems, and methods for providing remote services for endpoint devices of a plurality...
US-1,013,5973 Using CNAM injection to deliver caller information
A carrier platform sends a query requesting CNAM information associated with a call to a CNAM database. A caller reputation server intercepts the query from the...
US-1,013,5972 Telecommunication call management and monitoring system with voiceprint verification
Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users...
US-1,013,5971 Congestion detection and dynamic throttling of automated telephone call attempts during mass call events
A device is configured to detect congestion and throttle phone calls in a telephone communication system. The device receives, from a telephone dialing system,...
US-1,013,5970 Active undetectable monitoring system
A system for the active silent and undetected monitoring of the video and audio communication session involving one or more video and audio participants may...
US-1,013,5969 Acoustic echo suppression
A controller for an echo suppressor configured to suppress a residual echo of a far-end signal included in a primary error signal, the controller adapted for...
US-1,013,5968 System and method for acoustic echo cancellation
A system and method for acoustic echo cancellation is provided. Embodiments may include receiving, at one or more microphones, an audio reference signal from an...
US-1,013,5967 Invalid area specifying method for touch panel of mobile terminal
A touch-panel cellular phone specifies an invalid area not accepting a user's input operation on a touch panel in advance. The cellular phone detects a user's...
US-1,013,5966 Mobile service information display method and apparatus, mobile service information server and system, and terminal
Disclosed are a mobile service information display method and apparatus, a mobile service information server and system, and a terminal, which can avoid a waste...
US-1,013,5965 Use of a digital assistant in communications
A digital assistant operating on a device is configured to be engaged as an active participant in communications between local and remote parties by listening...
US-1,013,5964 Touch and device orientation-based device pairing
Systems and methods are provided for pairing a mobile device with a second device based on the mobile device being placed flat against a touch screen of the...
US-1,013,5963 Mobile terminal and control method for the mobile terminal
A mobile terminal that may take images and a control method for the mobile terminal are disclosed. The mobile terminal comprises a display module; a camera...
US-1,013,5962 Method and system to intercept accidental emergency calls in a device repair facility
A system for intercepting accidental emergency calls in a facility, the system including at least one dead air network element configured within the facility,...
US-1,013,5961 Systems and methods to disable caller identification blocking
In one aspect, a first device includes a processor and storage accessible to the processor. The storage bears instructions executable by the processor to...
US-1,013,5960 Mobile terminal and method for controlling the same
A mobile terminal includes: a terminal body provided with a case having at least one hole; a gas sensor module disposed near the case, and configured to sense...
US-1,013,5959 Electronic device housing and manufacturing method thereof by die-casting an aluminum alloy
An electronic device housing (100) comprises outer frame (10) and a die casting inner frame (20). The die casting inner frame is shaped by means of die casting...
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